GAME customers are once again facing a frustrating situation with the delayed release of Call of Duty: Black Ops 6. Despite taking payments from customers for pre-orders, the high street chain has failed to deliver the highly anticipated game on launch day, leaving many in the dark about when they can expect to receive their copies.
According to reports, affected customers have not received any communication from GAME regarding the status of their orders, leading to confusion and disappointment among the gaming community. The retailer has acknowledged the issue on its support site, stating that the affected orders are currently being processed, but no specific timeline has been provided for delivery.
In addition to the delayed release, customers who pre-ordered Call of Duty: Black Ops 6 were promised a Steelbook case and the ability to “pick up and play” on the specified date, which has not been fulfilled for many. Customer service representatives have informed customers that they may have to wait until next week to receive their copies, further adding to their frustration.
This is not the first time that GAME customers have experienced issues with pre-orders, as earlier this month, there were delays in the delivery of Silent Hill 2 copies, with some customers receiving their orders without the Steelbook case promised by the retailer. The ongoing problems with GAME’s systems, following the merger with Frasers Group, have also made it difficult for customers to track or modify their orders on the website.
As a result, many customers find themselves in a difficult position, torn between waiting for their orders from GAME or seeking a refund and purchasing the game elsewhere. The absence of the Steelbook case, which was a key selling point for many pre-orders, has only added to the disappointment felt by customers who have been loyal to the retailer.
Despite the challenges faced by GAME and its customers, the gaming community remains hopeful that the retailer will address these issues promptly and ensure that all pre-order customers receive their copies of Call of Duty: Black Ops 6 as soon as possible. In the meantime, affected customers are advised to stay updated through GAME’s support site for any developments regarding the delayed deliveries.