the mobile phone is If all of a sudden bill is higher, it could be for many reasons. A particularly frequent withdrawals of third-party, such as for the retrieval of certain content or a subscription. However, many of these withdrawals be unjustified, warns Stiftung Warentest. Now is a particularly blatant case was known: 41.000 customers received invoices with erroneous third-party charges.
customers of Vodafone, Mobilcom Debitel, and clearly mobile, explains Stiftung Warentest in the new edition of the “financial test are Affected”. They were, therefore, mobile phone invoices, according to which the company Infin third to you-party provided services, without the customer would have this posted. What exactly you have booked, was not apparent from the bill.
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But this was only the beginning. The customer turned away because of the unauthorized entry to the provider Interface, they were blocked there. The company had made neither the services, nor charged and no money is received, she said. In fact, it was listed on the invoices to the wrong provider, were found test.
High costs
there were Up to three months, the false invoices were sent, the research of test. Individual customers should be up to 60 euros more costs. The provider felt initially is not responsible: In case of complaints about third-party services, you usually refer to the third-party provider. Since it was in the wrong, were able to insert the customer is no effective opposition.
Also, the Federal network Agency could not solve the Problem. The authority knew, according to the report, since June of the incidents, the employees themselves, but only that the complaints stir things to the wrong provider. Whether the charges were justified or not, has not been tested.
On the complaint of the product testers many of those Affected got back the money. The experts recommend therefore to consider the own account and the money from his mobile phone provider to reclaim. To do this, you also provide a sample letter.
number of Affected unclear
affected, How many customers, exactly, is unclear. The number of 41.000 Affected test by the Federal network Agency, which, however, refers to Numbers of Vodafone were received. The other provider could deliver, therefore, no reliable Figures on the complaints, the authority. At the request of the Foundation itself, the Provider had responded evasively.
Unauthorized third-party claims are a recurrent Problem. Since the Provider can earn on the bills also, they have little incentive to protect their customers. You don’t want to use the services, it is advisable, therefore, to block them entirely. For instructions, see here.
source: financial test
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