appointment history. Anne Rigail was appointed on Wednesday as director general of Air France thus becomes the first woman to lead the French airline company.

Until now deputy director-general, in charge of “customer experience”, it has been formally promoted Wednesday by the board of directors of Air France and will take up his new duties on 17 December, said the company in a press release.

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Anne Rigail, 49 years old, will have to conduct delicate negotiations on wages with the pilots. His appointment comes a few days after the election of a new team at the head of the SNPL Air France, first trade union of pilots in the company.

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It will replace Benjamin Smith, who had served as interim in addition to his duties at the head of the Air France-KLM group after the departure last September of the director general Franck Terner.

“Anne is a great professional in the aviation sector. Throughout his career within the company, it has always (…) put the customer at the heart of all its activities”, commented Benjamin Smith, according to which “the issue for Air France today is (…) to confirm the excellence of the service” to customers.

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a Graduate of the Ecole des Mines de Paris, Anne Rigail had joined in 1991, the domestic airline of French Air Inter, which merged later with Air France. Responsible for the customer experience, she was responsible for the definition of products and services, such as the design of airports, the configuration of the cabins, and the deployment of connectivity (wi-fi) in the aircraft, and the management of hazards.

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